Figment is the world’s leading provider of blockchain infrastructure. We provide the most comprehensive staking solution for our over 200+ institutional clients including exchanges, wallets, foundations, custodians, and large token holders to earn rewards on their crypto assets. These clients rely on Figment’s institutional staking service including rewards optimization, rapid API development, rewards reporting, partner integrations, governance, and slashing protection. Figment is backed by industry experts, financial institutions and our global team across twenty three countries. This all leads to our mission to support the adoption, growth and long term success of the Web3 ecosystem.
We are a growth stage technology company – looking for people who are builders and doers. People who are comfortable plotting their course through ambiguity and uncertainty to drive impact and who are excited to work in new ways and empower a generative company culture.
About the Role
In the role of Customer Success Manager at Figment, you will serve as the primary contact for some of our most significant APAC clients. Your role will be pivotal in delivering an exceptional onboarding experience. Your responsibilities include strengthening customer relationships, overseeing customer staking and onboarding processes, introducing new products to explore upsell opportunities, and gathering product feedback to uncover product growth
Responsibilities
Qualifications
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Figment is a remote-first company operating with a global footprint across 23 countries. Are you interested in helping us build the future of digital assets?
Our mission is to support the wider adoption, growth and long term success of Web 3 based protocols. Our team is composed of curious, authentic, and determined individuals who have a passion for blockchain and hold firm beliefs in the value of a decentralized future.
Figment is a distributed first company. Figment team members have the option to work from home, at flexible schedules. We pride ourselves on a culture of honesty and risk taking in a “non corporate environment.”
We strive to make a true impact in the blockchain space, but we also do not take ourselves too seriously. Most of us would describe ourselves as optimistically skeptical.
Check out our Job Board to view open roles and to find more information on working at Figment. Don’t see what you are looking for? Feel free to email us at contact@figment.io with something out of the ordinary.