Our mission is to unlock the collaborative power of communities by making Web3 universally easy to use, access, and build on
Working with ConsenSys puts you at the forefront of an evolving paradigm, transforming our society for the better. We fundamentally believe blockchain is the next generation of technology that can lay the foundation for a more just and equitable society.
Blockchain tech is just over 10 years old. Ethereum itself is still a toddler and we’re far from reaching our full potential. You’ll get to work on the tools, infrastructure, and apps that scale these platforms to billions of users.
You’ll be constantly exposed to new concepts, ideas, and frameworks from your peers, and as you work on different projects — challenging you to stay at the top of your game. You’ll join a network of entrepreneurs and technologists that reaches the edge of our ecosystem. ConsenSys alumni have moved on to become tech entrepreneurs, CEOs, and team leads at tech companies.
About the Customer Success Team
The Customer Success team at ConsenSys is focused on exactly that: making our customers successful. We’re looking for people who will step towards a customer who is asking for help and respond with innovative and creative ideas to help them course-correct. If you value constructive customer engagement and want to define the future of Blockchain production operations, we’d love to hear from you.
What you’ll do
As a program manager in the Customer Success team you will be responsible for shaping the customer success offering for ConsenSys’ core products and partnerships. You’ll be focussed on the total customer experience for users and clients who need to engage with us, whether during their implementation, adoption or their ongoing utilization of ConsenSys’ products. You’ll work closely with the product teams to feed back into the development cycle and to improve the overall service experience and offering.
You will be responsible for:
Would be great if you brought this to the role
Bonus if you have:
Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.
ConsenSys is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. ConsenSys is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself which can be found (https://consensys.net/careers/best-practices-to-avoid-recruitment-fraud/).
The salary range for US-based candidates only will be determined throughout the interview process depending on experience and skills.