Aug 31, 2023

Customer Experience Associate

  • Shift
  • Argentina
Contractor Customer Service

Job description

Shift Markets was founded in 2009, as a leader in traditional finance and the FX space. Sensing the seismic shifts taking place in the financial industry and recognizing the disruptive power of digital assets, we made it our mission to make these decentralized trends accessible to every business, from market leaders to small retailers.

Our recent growth has created an opportunity for a Customer Experience Associate on our Customer Success team.  As our CX Associate you will be responsible for providing top-notch services to our digital exchange customers as you identify their potential needs, respond to their inquiries, and ensure a positive customer experience.  The ideal candidate has an engaging personality and a technical background, with a focus on delivering superior customer care.

• Deliver world-class service to our exchange product customers
• Communicate daily and build relationships with key stakeholders
• Collaborate with sales, development, and support teams to meet client needs
• Provide training to clients operating our exchange platform
• Respond to customer inquiries by phone, chat, and email
• Be proactive in anticipating and resolving customer issues
• Help develop and manage our customer success ecosystem
• Approaches requests creatively to maximize value for the client and Shift
• Ensure a positive customer experience

• Excellent communication skills
• Strong project management skills
• Acute attention to detail
• Engaging personality
• Enjoys interacting with customers
• Easily explains highly technical concepts to non-technical groups
• Proficient with Asana and Google apps
• Solid understanding of trading and cryptocurrency
• English Level C2 is required for this role

• Minimum 1 year of experience in CS or CX
• Bachelor’s degree

This is a permanently remote position which requires working 40 hours per week. Salary depends on experience.